Lync Server 2013: Event 1034, LS File Transfer Agent Service

Last week a customer asked me to check his Lync Server 2013. Everything was working, but there were some Event 1034, LS File Transfer Agent Service errors in the Event Viewer:

Event1034-01

Event 1034, LS File Transfer Agent Service

Microsoft Lync Server 2013, File Transfer Agent service encountered an error while accessing a file share and will continuously attempt to access this file share until this issue is resolved. While this condition persists, replication to replica machines might not occur.
Access denied. (\\**********\xds-replica\from-master\data.zip)
Cause: Possible issues with file share permissions. This can occur if the computer hosting the file share has outdated cached credentials for the computer that is trying to access the file share.
Resolution:
For details about how to resolve file share permission issues, see the product documentation.

Log Name: Lync Server
Source: LS File Transfer Agent Service
Logged: 29/01/2014 12:03:00
EventID: 1034
Task Category: (1121)
Level: Error
Keywords: Classic
Computer: **********

Another error related to the same issue was:

Event1034-02

Event 1034, LS File Transfer Agent Service

Microsoft Lync Server 2013, File Transfer Agent service encountered an error while accessing a file share and will continuously
attempt to access this file share until this issue is resolved. While this condition persists, replication to replica machines might not occur.
Can’t watch **********.
Cause: Possible issues with file share permissions. This can occur if the computer hosting the file share has outdated cached
credentials for the computer that is trying to access the file share

Resolution:
For details about how to resolve file share permission issues, see the product documentation.
Log Name: Lync Server
Source: LS File Transfer Agent Service
Logged: 29/01/2014 11:35:19
Event ID: 1034
Task Category: (1121)
Level: Error
Keywords: Classic
Computer: sahy.**********

The customer said that sahy was the old Lync Server 2010 Front End, and the server was still running but without any Lync Server feature installed.

Executing the PowerShell Get-CsManagementStoreReplicationStatus -CentralManagementStoreStatus, we got the following:

Event1034-03

The DeletedReplicas were the Front End and Edge server of Lync Server 2010.
If the servers didn’t exist in Lync Topology, why would they need to be included in replication?
After some research, in a similar case it was said to check Lync Server Back End:

USE [xds]
GO

SELECT [ReplicaId]
,[Fqdn]
,[Supports]
,[LastUpdateCreation]
,[LastStatusReport]
,[DeletedOn]
,[ProductVersion]
,[UpdateThrottleDuration]
FROM [dbo].[Replica]
GO

Event1034-04

In this case, ReplicaId 1 and 4 were the ones we needed to delete, so we ran:

delete [dbo].[Replica] where [ReplicaId] in (1,4)

Important Note: be really careful when dealing with Lync Server Back End – it can mess up our entire Lync Deployment.

After deleting, we ran again the SELECT statement to verify that those entries were removed:

Event1034-05

That’s it, no more error Event 1034, LS File Transfer Agent Service. Also, those entries were removed from DeletedReplicas in the CMS status:

Event1034-06

Lync Phone Edition Cumulative Update List: April 2017

Following my previous posts on the Cumulative update lists for Lync Server 2010 and Lync Server 2013, it was also necessary to do the same for Lync Phone Edition.

We can check the phone current version in Menu >System Information:

LPECU01

To simplify, this post includes all Lync Phone Edition versions:

Polycom CX500, Polycom CX600 and Polycom CX3000

Version Cumulative Update KB Article
4.0.7577.4531 April 2017 http://support.microsoft.com/kb/4019529
4.0.7577.4512 September 2016 http://support.microsoft.com/kb/3194833
4.0.7577.4487 December 2015 http://support.microsoft.com/kb/3108721
4.0.7577.4463 May 2015 http://support.microsoft.com/kb/3050588
4.0.7577.4455 October 2014 http://support.microsoft.com/kb/3004839
4.0.7577.4450 July 2014 http://support.microsoft.com/kb/2973941
4.0.7577.4444 April 2014 http://support.microsoft.com/kb/2954034
4.0.7577.4420 January 2014 http://support.microsoft.com/kb/2918038
4.0.7577.4414 October 30, 2013 http://support.microsoft.com/kb/2902805
4.0.7577.4411 October 2013 http://support.microsoft.com/kb/2889246
4.0.7577.4397 July 2013 http://support.microsoft.com/kb/2860671
4.0.7577.4387 April 2013 http://support.microsoft.com/kb/2819322
4.0.7577.4372 January 2013 http://support.microsoft.com/kb/2737911
4.0.7577.4100 June 2012 http://support.microsoft.com/kb/2701671
4.0.7577.4066 February 2012 http://support.microsoft.com/kb/2672349
4.0.7577.4047 November 2011 http://support.microsoft.com/kb/2636067
4.0.7577.296 July 2011 http://support.microsoft.com/kb/2577594
4.0.7577.250 April 2011 http://support.microsoft.com/kb/2529977
4.0.7577.107 January 2011 http://support.microsoft.com/kb/2493723

Polycom CX700 and LG-Nortel IP Phone 8540

Version Cumulative Update KB Article
4.0.7577.4494 December 2015 http://support.microsoft.com/kb/3124693
4.0.7577.4463 May 2015 http://support.microsoft.com/kb/3050590
4.0.7577.4451 August 2014 http://support.microsoft.com/kb/2988182
4.0.7577.4444 April 2014 http://support.microsoft.com/kb/2954035
4.0.7577.4420 January 2014 http://support.microsoft.com/kb/2918036
4.0.7577.4411 October 2013 http://support.microsoft.com/kb/2889244
4.0.7577.4397 July 2013 http://support.microsoft.com/kb/2860672
4.0.7577.4387 April 2013 http://support.microsoft.com/kb/2819325
4.0.7577.4363 December 2012 http://support.microsoft.com/kb/2737912
4.0.7577.4100 June 2012 http://support.microsoft.com/kb/2724545
4.0.7577.4066 (*) February 2012 http://support.microsoft.com/kb/2670373
4.0.7577.4047 November 2011 http://support.microsoft.com/kb/2636066
4.0.7577.296 July 2011 http://support.microsoft.com/kb/2577593
4.0.7577.250 April 2011 http://support.microsoft.com/kb/2529974
4.0.7577.107 January 2011 http://support.microsoft.com/kb/2493722

(*) This is the only previous Cumulative Update that Microsoft still maintains as downloadable. The reason is that we can’t update Polycom CX700 and LG-Nortel IP Phone 8540 from OCS 3.5.x.x directly to the latest update. For more information, check Jeff Schertz’s blog Lync Phone Edition CU6 Upgrade Issues. To download this version you need to access:

Microsoft Lync 2010 Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540 – February 2012 Cumulative Update
http://www.microsoft.com/en-us/download/details.aspx?id=34701

HP 4110 and HP 4120

Version Cumulative Update KB Article
4.0.7577.4531 April 2017 http://support.microsoft.com/kb/4019528
4.0.7577.4512 September 2016 http://support.microsoft.com/kb/3194832
4.0.7577.4487 December 2015 http://support.microsoft.com/kb/3108720
4.0.7577.4463 May 2015 http://support.microsoft.com/kb/3050587
4.0.7577.4455 October 2014 http://support.microsoft.com/kb/3004838
4.0.7577.4450 July 2014 http://support.microsoft.com/kb/2973939
4.0.7577.4444 April 2014 http://support.microsoft.com/kb/2954033
4.0.7577.4420 January 2014 http://support.microsoft.com/kb/2918035
4.0.7577.4414 October 30, 2013 http://support.microsoft.com/kb/2902803
4.0.7577.4411 October 2013 http://support.microsoft.com/kb/2889243
4.0.7577.4397 July 2013 http://support.microsoft.com/kb/2860669
4.0.7577.4387 April 2013 http://support.microsoft.com/kb/2819320
4.0.7577.4366 December 2012 http://support.microsoft.com/kb/2737910
4.0.7577.4100 June 2012 http://support.microsoft.com/kb/2701670
4.0.7577.4066 February 2012 http://support.microsoft.com/kb/2672743
4.0.7577.4047 November 2011 http://support.microsoft.com/kb/2636069

Aastra 6721ip and Aastra 6725ip

Version Cumulative Update KB Article
4.0.7577.4531 April 2017 http://support.microsoft.com/kb/4019527
4.0.7577.4512 September 2016 http://support.microsoft.com/kb/3194831
4.0.7577.4487 December 2015 http://support.microsoft.com/kb/3108719
4.0.7577.4463 May 2015 http://support.microsoft.com/kb/3050585
4.0.7577.4455 October 2014 http://support.microsoft.com/kb/3004836
4.0.7577.4450 July 2014 http://support.microsoft.com/kb/2973938
4.0.7577.4444 April 2014 http://support.microsoft.com/kb/2954032
4.0.7577.4420 January 2014 http://support.microsoft.com/kb/2918033
4.0.7577.4414 October 30, 2013 http://support.microsoft.com/kb/2902800
4.0.7577.4411 October 2013 http://support.microsoft.com/kb/2889241
4.0.7577.4397 July 2013 http://support.microsoft.com/kb/2860668
4.0.7577.4387 April 2013 http://support.microsoft.com/kb/2819315
4.0.7577.4366 December 2012 http://support.microsoft.com/kb/2737909
4.0.7577.4100 June 2012 http://support.microsoft.com/kb/2701667
4.0.7577.4066 February 2012 http://support.microsoft.com/kb/2672352
4.0.7577.4047 November 2011 http://support.microsoft.com/kb/2636068
4.0.7577.296 July 2011 http://support.microsoft.com/kb/2577595
4.0.7577.250 April 2011 http://support.microsoft.com/kb/2529978
4.0.7577.107 January 2011 http://support.microsoft.com/kb/2493724