It is quite common to have users stored in Active Directory (AD) with “Last, First Name” (e. g., “Paulino, David”). Since Lync/SfB is heavily dependent on AD, what will happen to users that want to search for “First + Last Name”?
Regarding the Address Book download, this is an issue that has already been discussed in a previous post:
However, when we use WebSearchOnly and we have the AD Display Name as “Last, First Name”, we may get some complaints from users saying they cannot search for “First + Last Name”. The reason for this is most likely that their intention is to search for a user with additional text in their Display Name, like “Carmine, Anthony (COG)”, but they end up searching only for “Anthony Carmine”.
Here are some examples:
Looking in the RTCAB database, we notice that Display Names with a comma have more entries:
Note: The attribute 3 represents the Display Name:
Again, this will only work if we have a comma in the Display Name. Without it, we will only be able to search for the Display Name itself: