Following my previous posts on the Cumulative update lists for Lync Server 2010 and Lync Server 2013, it was also necessary to do the same for Lync Phone Edition. We can check the phone current version in Menu >System Information: To simplify, this post includes all Lync Phone Edition versions: Polycom CX500, Polycom CX600 and Polycom … Continue reading Lync Phone Edition Cumulative Update List: April 2017
Category: Lync/SfB Client
“No available Servers to connect to” when trying to view user PIN status.
Recently, someone asked me if I could check his PIN. Usually, I instruct the user to change his PIN in the Dialin Web Page, but in this case, since Lync Control Panel was already open, I check the PIN Status: Request failed with error No available Servers to connect to: The only error was managing … Continue reading “No available Servers to connect to” when trying to view user PIN status.
Installing private CA root certificate on iOS devices
This isn't related to Lync or OCS, but we see people having a hard time to install root CA certificates on iOS devices (iPhone/iPad). While it's recommended to use public certificates for Lync Mobility, sometimes we are just doing some tests to show to decision makers. Another case is a company that only deployed Lync … Continue reading Installing private CA root certificate on iOS devices
Lync 2013: EWS has not fully initialized
Recently I had to troubleshoot an issue regarding EWS and Lync 2013 Client integration. In the Lync 2013 Client Configuration Information window, EWS URLs were empty and the status message was EWS has not fully initialized and MAPI Status OK. Lync 2013 Client was internal, therefore the conversations were stored in the Outlook Conversation History folder. … Continue reading Lync 2013: EWS has not fully initialized
Lync Phone Edition Test Device won’t update to unapproved version
Last week we were trying to update a Lync Phone Edition to 4.0.7577.4414, and the update was successfully imported as shown in the next print screen: After a factory reset, the phone was requesting the last approved version (4.0.7577.4411). In the logs we found this: 10/30/2013 10:44:24,david.paulino@*****,10.0.1.1,UCPhone,30/10/2013 05:42:45,"0004F2959F06","0004f2959f06","POLYCOM","CX500","Rev-4","ENU",cpe.nbt;4.0.7577.4397;26/06/2013 15:16:38, http://<internal FQDN>/RequestHandler/Files/UCPhone/POLYCOM/CX500/Rev-4/ENU/4.0.7577.4411/CPE/CPE.nbt; https://<external FQDN>/RequestHandlerExt/Files/UCPhone/POLYCOM/CX500/Rev-4/ENU/4.0.7577.4411/CPE/CPE.nbt;4.0.7577.4411;27/09/2013 22:03:02 After … Continue reading Lync Phone Edition Test Device won’t update to unapproved version
Lync 2013 Client IMWarning / Disclaimer issues with Special Characters
IMWarning is a message that is showed every time a chat windows is opened. This is a new feature on Lync Client 2013 Basic and Full, since the RTM version has a limitation to show Special Characters. In Portuguese, for instance, "Atenção" contain the ç and ã characters which will not be correctly displayed in Lync 2013 Client. To … Continue reading Lync 2013 Client IMWarning / Disclaimer issues with Special Characters
Lync Server Component Version using PowerShell (WMI Classes)
Every Lync Server administrator must have this PowerShell cmdlet, which shows each Lync Server 2010/2013 Component's version: Get-WmiObject -class Win32_Product | where {$_.name -like "*Lync Server*"} | Sort-Object Name | Select Name, Version |ft -AutoSize The result will be like this: Or in Lync Server 2010: To save the result in a file just add … Continue reading Lync Server Component Version using PowerShell (WMI Classes)
Persistent Chat: Your chat room access may be limited due to an outage.
One of the new features in Lync 2013 is the Persistent Chat. Maybe not everyone will deploy this, but nonetheless it's a great feature. Persistent Chat is basically a group chat that we can collocate in the Front End Server. In my lab I was discovering new settings and policies, and after a while I … Continue reading Persistent Chat: Your chat room access may be limited due to an outage.
New profile and tracing location in Lync 2013
Recently I had to troubleshoot an issue with Address Book on the new Lync Client 2013 and found out that things have changed a little. Since Lync Client is now part of Office 2013 package, all files related can be found inside the Office 2013 'Application Data' folder. Profile The Lync profile is stored in … Continue reading New profile and tracing location in Lync 2013
Enabling Trace Log in Office Communicator, Lync 2010 and Lync 2013
One thing that I'm always looking for is how to enable Trace Logs in Communicator/Lync. I created the following steps to help to enable logging. Trace logs are important in troubleshooting because most of the problems related to failure in instant messages or video/audio calls can be detected in Communicator/Lync Trace logs. Office Communicator R2 To access … Continue reading Enabling Trace Log in Office Communicator, Lync 2010 and Lync 2013